General Terms and Conditions of Voltline AG

1. Validity
   The following general sales conditions apply to all transactions between Voltline AG and the buyer, unless otherwise agreed in writing. By placing an order, the buyer acknowledges the following conditions. Deviating purchasing conditions of the buyer are only valid if they have been expressly and in writing accepted by us. Otherwise, these general sales conditions shall apply in any case. Unless otherwise expressly and in writing agreed, neither these general sales conditions nor the transactions concluded under their acceptance establish a distribution agreement or any other long-term obligation. The buyer's commitment to these general sales conditions also applies to future orders. We are entitled to change or supplement the general sales conditions at any time. The current version at the time of ordering applies.

2. Offers and Orders
   Our written offers are valid for two months from the date of issue, unless a different validity period is specified in the offer. Orders are legally binding even without a signature. A declaration from the buyer is only considered acceptance if it corresponds unconditionally with our offer. Our silence on a counter-offer from the buyer shall under no circumstances be deemed as an acceptance declaration. We reserve the right to adjust orders that do not correspond to a complete standard package accordingly.

3. Prices
   Our prices and any ancillary costs are based on the price lists valid at the time of ordering and are quoted in Swiss Francs, excluding VAT.

4. Delivery Date and Shipping
   If a delivery date is specified in the confirmation, it is subject to timely receipt of goods. In case of a delivery delay, the buyer has no right to waive subsequent performance, withdraw from the contract, or claim damages as far as legally permissible. Deliveries for goods valued over CHF 1,000 (excluding VAT) are generally free of shipping costs within Switzerland. However, we reserve the right to charge flat-rate surcharges for small deliveries, special transports, express and direct deliveries, as well as for deliveries outside of agreed delivery days.

5. Payment
   Unless otherwise agreed, our invoices are payable net within 30 days from the invoice date without any deductions. If the buyer fails to meet the payment deadline, they will be in default without additional reminder, and we are entitled to demand default interest at a rate of 5%. In case of default by the buyer, we are entitled to withdraw from the contract and reclaim already delivered goods. Offsetting against any counterclaims from the buyer is excluded.

6. Inspection and Acceptance of Goods
   The buyer must immediately inspect the quality and quantity of the delivered goods upon receipt. Any defects or incorrect deliveries must be reported to us immediately, but no later than 8 days after receipt of goods (or since knowledge of hidden defects) in writing and in detail. In case of late notification, deliveries shall be deemed approved and all warranty claims shall be void.

7. Warranty and Liability
   The warranty period is 12 months from receipt of goods as far as legally permissible. Only proven material or manufacturing defects of delivered goods qualify as defects. It is the responsibility of the buyer to verify through their own inspection that the goods are suitable for their intended use. Our specifications only represent guaranteed properties if we explicitly designate them as such in writing. For defects reported according to section 6, the buyer will receive replacement goods free from defects upon return of defective goods or - for devices - has a right to free repair or replacement of defective parts. For devices delivered with a warranty certificate, special provisions apply regarding claims against the manufacturer according to that warranty certificate. All further warranty claims by the buyer are excluded as far as legally permissible. Regardless of their legal basis, any claims by the buyer for compensation for damages not caused directly to delivered goods themselves—such as production losses, loss of use, lost profits, loss of orders, operational interruptions as well as other direct, indirect, consequential or incidental damages—are excluded as far as legally permissible. In particular, any liability for auxiliary persons employed by Voltline AG is fully excluded as far as legally permissible. If third parties are harmed or third-party property is damaged due to actions or omissions by the buyer and we are held liable for this, we have a right of recourse against the buyer.

8. Return Policy
   We would like to point out that returns of goods are generally excluded. In cases of defective or incorrectly delivered goods, returns are possible; however, this requires notification according to section 6 and goods must be returned completely and with original packaging within 8 days. Delivery note and invoice copy must be included. Shipping costs will be borne by the buyer.

9. Applicable Law and Jurisdiction
   This legal relationship is governed by substantive Swiss law excluding the UN Convention on Contracts for International Sale of Goods (CISG). Place of performance and jurisdiction is Küssnacht am Rigi; however, Voltline AG is entitled to take legal action against the buyer before any other competent court.

Issued November 2024
Voltline AG – Rütlimattweg 1 - CH-6405 Immensee
Phone +41 41 553 72 72